LA Appliance Care LLC ("LA Appliance Care," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our appliance repair services.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following personal information:
- Full name, Phone number, Email address
- Service address, Billing address (when applicable)
- Appliance make, model, serial number, and repair information
- Appointment details, Payment information (processed securely through third-party payment processors)
- Communications via phone calls, SMS, email, website forms
How We Use Your Information
- Schedule and confirm appointments, dispatch technicians
- Send technician arrival notifications
- Respond to service requests and customer inquiries
- Prepare estimates and invoices, order replacement parts
- Process payments, provide warranty support
- Send service-related SMS notifications (with your consent)
- Improve customer service and comply with legal obligations
Information Sharing
We do not sell, rent, or trade your personal information. We may share your information only with trusted third-party service providers (payment processors, scheduling software, communication providers) who assist in operating our business.
No mobile information, SMS opt-in information, or text message consent will be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Cookies and Website Analytics
Our website may use cookies to improve functionality and analyze traffic. You may disable cookies through your browser settings.
Data Security
We implement commercially reasonable safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information.
Contact Information
LA Appliance Care LLC
Email: info@laappliancecare.com
Website: https://laappliancecare.com
SMS Terms and Conditions
By providing your mobile phone number and opting in to receive SMS messages from LA Appliance Care LLC, you consent to receive text messages related to the appliance repair services you request.
Phone Number Privacy
Phone numbers collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing or promotional purposes.
Types of SMS Communications
You may receive SMS messages regarding:
- Appointment confirmations
- Appointment reminders
- Technician arrival notifications
- Estimate notifications
- Invoice notifications
- Payment reminders
- Parts availability updates
- Repair status updates
- Warranty follow-ups
- Customer support communications
Message Frequency
Message frequency varies depending on your service requests and interactions with our company.
Potential Fees
Message and data rates may apply according to your wireless carrier's pricing plan.
Opt-In Methods
You may opt in to receive SMS messages by:
- Providing verbal consent during a phone conversation
- Completing a form on our website
- Requesting service from LA Appliance Care LLC and agreeing to receive text communications
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message.
You may also contact us directly to request removal from our messaging list.
Help
For assistance, reply HELP to any SMS message or contact us at:
info@laappliancecare.com
You may also call us during normal business hours using the phone number listed on our website.
Standard Messaging Disclosures
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to unsubscribe.
- Reply HELP for assistance.
Your consent to receive SMS messages is not a condition of purchasing any goods or services.
